All Systems Operational

About This Site

Welcome to the cosmedcloud status page. Here you will find real-time information about the status of our platform.

For help please visit our help center @ http://kb.cosmedcloud.com

Clinic - Web App Operational
Clinic - iPad App Operational
Clinic - Website & Online Booking Embeds Operational
Patient - Check In Operational
Clinic - API & Webhooks Operational
Clinic - Analytics Operational
Help Desk Tickets Operational
Help Center Knowledge Base Operational
Features Operational
Medicare Claiming Operational
Video Calling Operational
Payment Processing - Stripe Operational
Xero Sync Operational
Xero Sync - Time Entries/Payroll Operational
Payment Processing - Braintree Operational
Before & After Images Operational
Pathology Operational
Notifications & Marketing - eMail Sending Operational
Notifications & Marketing - SMS Receiving Operational
Notifications & Marketing - SMS Sending Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020
Scheduled Platform Maintenance #4
Completed - The scheduled maintenance has been completed.
Mar 28, 23:33 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 20:00 AEST
Scheduled - During this time we will be performing platform maintenance to improve performance & stability. This is one of a series of maintenance windows we will be conducting after hours over the coming weeks.

During the maintenance window, access to cosmedcloud will be unavailable. This includes access:

- Web app
- iPad app
- API's & Reporting
- Website embeds including online booking, gift cards sales and hosted forms

Users attempting to access these sites will be redirected to a maintenance landing page.

*For customer-facing website embeds including online booking, gift cards sales and hosted forms* If you would like clients accessing these pages during the maintenance windows to be redirected to a page on your website please email help@cosmedcloud.com to arrange this.
Mar 23, 10:53 AEST
Mar 27, 2020
Platform performance
Resolved - This incident has been resolved.
Mar 27, 14:15 AEST
Monitoring - We have added further capacity again to the platform this morning and are monitoring performance levels. This morning we have seen very high traffic levels come through the platform.

If you do need to contact the help desk please do so via a ticket in the first instance. Our team continually monitors ticket queues. This will allow the team to focus on ensuring platform stability.
Mar 25, 11:25 AEST
Identified - We have added additional capacity and the app performance has normalised. We are monitoring continuously and will add capacity as needed.

If you are unable to open cosmedcloud please close and reopen
Mar 25, 10:10 AEST
Update - We are continuing to investigate and mitigate ASAP increases in traffic levels we are seeing.
Mar 25, 09:52 AEST
Investigating - We are investigating reports of platform performance issues and are working ASAP to investigate
Mar 25, 09:41 AEST
Mar 26, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Issues calling the helpdesk
Resolved - This incident has been resolved.
Mar 23, 16:36 AEST
Investigating - We are currently investigating reports of issues calling the cosmedcloud helpdesk number and are working with our carrier to fix the issue.

As per our standard support process - please use the cosmedcloud helpdesk & ticket portal for all support issues. Available at http://kb.cosmedcloud.com/
Mar 23, 12:43 AEST
Scheduled Platform Maintenance #3
Completed - The scheduled maintenance has been completed.
Mar 23, 00:54 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 AEST
Scheduled - During this time we will be performing platform maintenance to improve performance & stability. This is one of a series of maintenance windows we will be conducting after hours over the coming weeks.

During the maintenance window, access to cosmedcloud will be unavailable. This includes access:

- Web app
- iPad app
- API's & Reporting
- Website embeds including online booking, gift cards sales and hosted forms

Users attempting to access these sites will be redirected to a maintenance landing page.

*For customer-facing website embeds including online booking, gift cards sales and hosted forms* If you would like clients accessing these pages during the maintenance windows to be redirected to a page on your website please email help@cosmedcloud.com to arrange this.
Mar 10, 11:46 AEST
Mar 22, 2020
Clinic analytics API offline
Resolved - The clinic analytics API issue has been resolved and is now available.
Mar 22, 15:49 AEST
Investigating - We are currently investigating reports of the clinic analytics API being offline.

Note - This does not affect analytics access within cosmedcloud. Only access to cosmedcloud analytics through 3rd party products or services is affected.
Mar 22, 14:24 AEST
Scheduled Platform Maintenance #2
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:01 AEST
Scheduled - During this time we will be performing platform maintenance to improve performance & stability. This is one of a series of maintenance windows we will be conducting after hours over the coming weeks.

During the maintenance window, access to cosmedcloud will be unavailable. This includes access:

- Web app
- iPad app
- API's & Reporting
- Website embeds including online booking, gift cards sales and hosted forms

Users attempting to access these sites will be redirected to a maintenance landing page.

*For customer-facing website embeds including online booking, gift cards sales and hosted forms* If you would like clients accessing these pages during the maintenance windows to be redirected to a page on your website please email help@cosmedcloud.com to arrange this.
Mar 10, 11:42 AEST
Mar 20, 2020
Scheduled Platform Maintenance #1
Completed - The scheduled maintenance has been completed.
Mar 20, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 AEST
Scheduled - Note this has been rescheduled to Mar 19, 22:00 AEST - Mar 20, 01:00 AEST

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During this time we will be performing platform maintenance to improve performance & stability. This is one of a series of maintenance windows we will be conducting after hours over the coming weeks.

During the maintenance window, access to cosmedcloud will be unavailable. This includes access:

- Web app
- iPad app
- API's & Reporting
- Website embeds including online booking, gift cards sales and hosted forms

Users attempting to access these sites will be redirected to a maintenance landing page.

*For customer-facing website embeds including online booking, gift cards sales and hosted forms* If you would like clients accessing these pages during the maintenance windows to be redirected to a page on your website please email help@cosmedcloud.com to arrange this.
Mar 10, 11:38 AEST
Mar 18, 2020
Platform stability
Resolved - This incident has been resolved.
Mar 18, 11:18 AEST
Monitoring - Stability has been restored and we are monitoring the platform. If you continue to have issues please reach out to the helpdesk
Mar 18, 10:30 AEST
Identified - We are rolling out a fix at the moment. Will provide an update shortly
Mar 18, 10:09 AEST
Update - We are continuing to investigate the issue
Mar 18, 09:59 AEST
Investigating - We are currently investigating an issue with searching for products & treatments when creating an invoice
Mar 18, 09:47 AEST
Mar 17, 2020

No incidents reported.

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