All Systems Operational

About This Site

Welcome to the cosmedcloud status page. Here you will find real-time information about the status of our platform.

For help please visit our help center @ http://kb.cosmedcloud.com

Clinic - Web App Operational
Clinic - iPad & iPhone App Operational
Clinic - Website & Online Booking Embeds Operational
Patient - iPhone App Operational
Patient - Check In Operational
Patient - Hosted Store Operational
Clinic - API & Webhooks Operational
Clinic - Analytics Operational
Help Desk Tickets Operational
Help Center Knowledge Base Operational
Features Operational
Medicare Claiming Operational
Video Calling Operational
Payment Processing - Stripe Operational
Xero Sync Operational
Xero Sync - Time Entries/Payroll Operational
Payment Processing - Braintree Operational
Before & After Images Operational
Pathology Operational
Notifications & Marketing - eMail Sending Operational
Notifications & Marketing - SMS Receiving Operational
Notifications & Marketing - SMS Sending Operational
Point Of Presence ? Operational
Brisbane Point Of Presence Operational
Perth Point Of Presence Operational
Sydney Point Of Presence Operational
Melbourne Point Of Presence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web App Response Time
Fetching
Mobile App Response Time ?
Fetching
Past Incidents
Jun 18, 2019

No incidents reported today.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Performance Issues
Resolved - After monitoring performance levels are back to normal since 5:47 PM AEST
Jun 13, 19:36 AEST
Monitoring - Performance levels have returned to normal. The cosmedcloud will continue to monitor the performance.
Jun 13, 17:47 AEST
Update - We are continung to investigate the issue
Jun 13, 17:15 AEST
Investigating - We are investigating performance issues with the web and mobile app in production
Jun 13, 17:03 AEST
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019
Production scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 20:00 AEST
Scheduled - The cosmedcloud production platform will undergo scheduled maintenance tonight. The platform may be unavailable for up to 15 minutes during the window.
Jun 10, 16:11 AEST
Jun 9, 2019

No incidents reported.

Jun 8, 2019
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 8, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 21:00 AEST
Scheduled - During this scheduled maintenance window the cosmedcloud production platform may be unavailable for up to 15 minutes.
Jun 5, 09:42 AEST
Jun 7, 2019
Delays with Analytics, Stock & Xero
Resolved - This incident has been resolved.
Jun 7, 23:26 AEST
Monitoring - Pending data has completed processing. We will continue to monitor analytics performance.
Jun 7, 17:57 AEST
Identified - Pending data is beginning to process
Jun 7, 16:44 AEST
Investigating - We are currently observing delays in data processing for analytics, stock and Xero.

Reports may contain missing data and stock levels delayed.

We are working on investigating and resolving.
Jun 7, 16:33 AEST
Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

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