Platform Issues

Incident Report for cosmedcloud

Resolved

The issue has been resolved. Connectivity issues were caused by failed network infrastructure within the Azure platform.

Posted Sep 11, 2019 - 16:22 AEST

Identified

We are continuing to look into the issue which is related to a providers network. We will continue to post updates.

Posted Sep 11, 2019 - 11:04 AEST

Investigating

We are currently investigating reports of issues accessing cosmedcloud

Posted Sep 11, 2019 - 10:54 AEST

This incident affected: Third-party Service Providers (Stripe - Payment Processing, Xero - Financial Journaling, Mailgun - Email Sending, Twilio - SMS Receiving) and cosmedcloud Embeds, cosmedcloud Analytics, cosmedcloud Customer API.