SMS messages not being received by clients

Incident Report for cosmedcloud

Resolved

The issue has been resolved. All SMS messages sent have been processed by the carrier and will be delivered to clients' mobile phone numbers.

Posted May 13, 2020 - 14:03 AEST

Investigating

We are investigating an issue with SMS messages that have been sent not being received by clients. We are working to investigate this issue

Posted May 13, 2020 - 12:10 AEST

This incident affected: Clinic - Web App and Clinic - iPad App.