Delayed analytics

Incident Report for cosmedcloud

Resolved

This incident has been resolved.

Posted Feb 01, 2021 - 09:12 AEST

Update

The backlog of analytics data is currently being processed and has decreased substantiality. We expect all analytics data to be available in the next few hours. We will post another update once all is available.

Posted Jan 29, 2021 - 14:57 AEST

Identified

We have identified the issue and implementing mitigations to process the backlog. A further update will be posted in 1 hr.

Posted Jan 29, 2021 - 12:20 AEST

Investigating

We are currently investigating an issue in which analytics data such as invoices are not currently appearing in analytics & PowerBI due to a delay.

Posted Jan 29, 2021 - 11:43 AEST

This incident affected: Clinical - PowerBI Analytics, Clinic - Reporting Query API, and Clinic - Analytics.